Privacy policy

PRIVACY MATTERS-EVEN AT A DINER THAT DOESN’T EXIST.

Last updated: September 9, 2026

Pancake Pony respects your privacy. This policy explains what personal information we collect, why we collect it and how you can contact us about it.

INFORMATION WE COLLECT

We may collect:

• Your email address when you join Diner Gossip.

• Information you provide when contacting us, making a stockist inquiry or otherwise communicating with Pancake Pony, such as your name, business name and contact details.

• Basic technical and usage information, such as your IP address, browser, device type, pages visited and interactions with our website. This may be collected through cookies and analytics tools.

When online purchasing becomes available, we may also collect the information required to process and fulfil an order, including your name, billing and shipping addresses, email address and order details.

HOW WE USE YOUR INFORMATION

We use personal information to:

• Send Diner Gossip, launch news, product updates and other emails you have requested.

• Respond to questions and stockist inquiries.

• Process and fulfil purchases when online ordering becomes available.

• Operate, secure and improve our website.

• Meet legal, accounting and regulatory requirements.

EMAILS AND CONSENT

We send marketing emails only when we have your consent or another lawful basis to do so. You can unsubscribe at any time using the link included in every marketing email or by contacting us at howdy@pancakepony.ca.

SHARING YOUR INFORMATION

We may share information with service providers that help us operate our business, such as Squarespace for website hosting, mailing-list management and email delivery, and payment, shipping or analytics providers when applicable.

These providers may only use the information as necessary to provide their services. We do not sell or rent your personal information.

We may also disclose information where required by law or in connection with a business reorganization or sale.

STORAGE AND RETENTION

Our service providers may process or store information in Canada or other countries where they operate. Information stored outside Canada may be subject to the laws of that jurisdiction.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including applicable legal, accounting and operational requirements.

COOKIES

Our website may use essential cookies and analytics technologies to function properly and help us understand how visitors use the site. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

YOUR CHOICES AND RIGHTS

You may contact us to:

• Ask what personal information we hold about you.

• Request access to or correction of your information.

• Withdraw your consent to marketing emails.

• Request deletion of your information, subject to any legal requirements that require us to retain it.

SECURITY

We use reasonable administrative and technical measures to protect personal information. However, no online system can be guaranteed completely secure.

CHANGES TO THIS POLICY

We may update this policy as Pancake Pony grows or our practices change. The updated date at the top will indicate when it was last revised.

CONTACT

Questions, concerns or requests relating to privacy can be directed to:

Pancake Pony Inc.
Calgary, Alberta, Canada
howdy@pancakepony.ca